Terms and conditions

(The following General Terms and Conditions also contain legal information about your rights under the regulations on distance contracts and electronic commerce.)

1. Scope
2. Offers and Service Descriptions
3. Order Process and Conclusion of Contract
4. Prices and Shipping Costs
5. Delivery, Product Availability
6. Payment Terms
7. Retention of Title
8. Warranty for Defects and Guarantee
9. Liability
10. Right of Withdrawal
11. Exclusion of the Right of Withdrawal
12. Returns
13. Storage of Contract Text
14. Data Protection
15. Jurisdiction, Applicable Law, Contract Language

10. Right of Withdrawal Withdrawal by Explicit Written Statement
Each Customer may withdraw from the concluded contract within 14 days of receiving the goods by sending a written withdrawal declaration without stating reasons. It is sufficient if the withdrawal declaration is sent within this period (the date of the postmark is decisive). In this case, the Customer is obliged to return the goods immediately and with proof. The return shipping costs (postage) are to be borne by the Customer. If the goods have been used and/or damaged, the Customer must pay the Seller a reasonable fee for the use, including compensation for the resulting damage – up to a maximum of the value of the goods. The withdrawal declaration must be sent to the following address:

greensenselab – Richard Tinkler
Wagram 2
A-2304 Wagram an der Donau

Withdrawal by Simply Returning the Goods
The Customer can also exercise their right of withdrawal by simply returning the goods to the Seller with proof within 14 days of receipt without a written withdrawal declaration. In this case, it is sufficient that the goods are demonstrably sent in time. The prerequisite for exercising the right of withdrawal in this form is that the goods are neither damaged nor used and that the return is sufficiently franked. Only in the case of incorrect or defective delivery will the Seller bear the return shipping costs (postage). The risk of return and proof thereof lies with the Customer. In the event of a withdrawal by the Customer (either by written declaration or by simply returning the goods), the Seller shall promptly refund the purchase price already paid – shipping costs will not be refunded. For orders on open account, a credit will be issued to the Customer’s account.

11. Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to the delivery of goods that are manufactured according to Customer specifications or clearly tailored to personal needs or to the delivery of audio or video recordings or software, provided that the delivered data carriers have been unsealed by the Customer.

12. Returns
12.1. Customers are asked to notify the Seller of the return before sending it back ([office@bostwick.at](mailto:office@bostwick.at) or +43 660 3463166) to announce the return. In this way, they enable the Seller to allocate the products as quickly as possible.
12.2. Customers are requested to return the goods as a franked package to the Seller and to keep the receipt. The Seller will reimburse the Customer for postage costs in advance upon request, provided they are not to be borne by the Customer.
12.3. Customers are asked to avoid damage or contamination of the goods. If possible, the goods should be returned to the Seller in their original packaging with all accessories. If the original packaging is no longer available, another suitable packaging should be used to provide adequate protection against transport damage and to avoid any claims for damages due to inadequate packaging.
12.4. The modalities mentioned in this section (No. 12) of the GTC are not a prerequisite for the effective exercise of the right of withdrawal pursuant to No. 10 of these GTC.

13. Storage of Contract Text
13.1. The Seller stores the contract text of the order. The GTC are available online. Before submitting the order to the Seller, the Customer can print the contract text using the print function of their browser in the last step of the order.
13.2. The Seller also sends the Customer an order confirmation with all order data to the email address provided. Furthermore, the Customer receives a copy of the GTC with their order.

14. Data Protection
14.1. The Seller processes personal data of the Customer for a specific purpose and in accordance with the statutory provisions.
14.2. The personal data provided for the purpose of ordering goods (such as name, email address, address, payment data) will be used by the Seller to fulfill and process the contract. This data is treated confidentially and not disclosed to third parties who are not involved in the order, delivery, and payment process.
14.3. The Customer has the right to receive free information upon request about the personal data stored by the Seller. In addition, the Customer has the right to correct incorrect data, block and delete their personal data, unless there is a legal retention obligation.
14.4. Further information on the type, scope, location, and purpose of the collection, processing, and use of the required personal data by the Seller can be found in the privacy policy.

15. Jurisdiction, Applicable Law, Contract Language
15.1. The place of jurisdiction and performance is the Seller’s registered office if the Customer is a merchant, legal entity under public law or special fund under public law.
15.2. The law of the Republic of Austria applies. This does not apply if mandatory consumer protection regulations prevent such application.
15.3. The contract language is German.